Please contact us within 24 hours if there is a problem with your service. We recommend new customers to be home the first time we clean your house so that you can do a walk-through with your cleaner. We are committed to providing excellent service and will work with you to resolve and correct any issues.
All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a Blue Star Maids certified cleaner
We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.
If you’re not content with your cleaning, please contact us within 24 hours to discuss a solution.
Yes, they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that is already completed.
Absolutely. Simply enter your coupon (giftcard) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any giftcards you have.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
In most cases, you can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.
You can submit a password change request on the customer login page at BLUESTARMAIDS.convertlabs.io
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right-hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointments that are already completed.
Log into your account and update your address in your upcoming booking. Alternatively, you can give us a call and we will update your address for you.
You can submit a password change request on the customer login page at BLUESTARMAIDS.convertlabs.io
Log into your account at BLUESTARMAIDS.convertlabs.io and update your card on file. Your new card will automatically be noted as your default card.
Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.
We price based on the number of bedrooms and bathrooms in the home and any additional extras you choose. Select the number and the price is shown instantly on the website.
We provide cleaning services primarily in the following areas:
-Sherman Oaks
-Valley Village
-Encino
-North Hollywood
-Studio City
-Van Nuys
-The San Fernando Valley
You have the option to add on extras like refrigerator cleaning, oven cleaning or laundry when you book online. If you see something else you need, please give us a call so we can customize your booking and ensure we can fulfill the task.
Our Standard Cleaning is perfect for recurring services on a home that has been professionally cleaned within the last month and is in average condition for a well-maintained home.
Living Areas & Bedrooms
Bathrooms
Kitchen
When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively, you can create and log into your account at this link BLUESTARMAIDS.convertlabs.io
Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.