BLUE STAR MAIDS LLC
Domestic Referral Agency
Los Angeles, CA (747) 300-3289
CLIENT SERVICE AGREEMENT
This Client Service Agreement is made in Los Angeles County,
California, by and between Blue Star Maids LLC, a referral agency
(hereinafter referred to as “Agency”), and the person(s) contracting the
referral service (hereinafter referred to as “Client.”).
Agency is an Employment Agency/Domestic Referral Agency in the
business of assisting clients seeking housekeeping and other domestic
services and in recruiting and registering qualified professional domestic
workers (“Housekeeper”) for job referrals, in accordance with California
Civil Code §1812.501(h). Client has requested Agency’s services to
identify potential domestic workers to provide housekeeping services to
Client in Client’s home or office.
The parties hereby agree as follows:
1. Referral Service: All Housekeepers undergo a thorough screening
prior to being referred to Client and Agency will verify the
Housekeeper’s legal status and work authorization prior to being
referred to Client in accordance with procedures established under
Federal law.
2. Payment: Payment is due at the time service is scheduled. Client
may provide Agency with a valid credit card to keep on file for billing.
Client is responsible for and agrees to pay Agency for the full cost of
Client’s requested services. Time is billed in minimum increments of one
quarter of an hour (15 minutes). The referral fee charged by the Agency
for its services shall be reasonable, negotiable and based on a fixed
percentage of the service cost per the Agency’s established fee
schedule. Client agrees to pay Agency a Referral Fee for as long as
Client continues to engage or otherwise utilize the Housekeeper’s
services. Client shall pay Agency a service charge of $30 in the event
Client’s payment is returned by the institution on which it is drawn for
any reason.
3. Cancellation: Failure to notify Agency forty-eight (48) hours in
advance of cancellation of any requested service will result in a $75 fee
charged for the scheduled visit.
4. Lock Out or No-Show: It is the responsibility of Client to ensure
access for cleaning. If Client is not available or other access
arrangements have not been made and the Housekeeper is unable to
enter within 15 minutes of arrival, there will be a $75 lock-out charge.
5. Housekeeper Performance: Agency must be contacted no later
than 24 hours after completion of the service if Client is not entirely
satisfied with the housekeeping work that was performed. We can then
alert the Housekeeper of your concerns to arrange their return to the
subject property within 24 hours of your contact, at no additional charge,
to re-clean the areas that had not been finished to your satisfaction. If
Agency is contacted more than 24 hours after completion of the service,
all additional housekeeping services will be subject to standard charges,
on a case by case basis. For any guarantees to apply, you must be
home to do a final approval once the cleaner has finished the job.
6. Direct Hiring Prohibited: Client agrees not to directly engage the
services of any referred Housekeeper during the term of this Agreement
and for a period of nine (9) months after termination of services without
informing Agency of the scheduled services. Should services
commence or additional services be provided without informing Agency,
Client agrees to pay Agency $3000 as a finder’s fee per property.
7. Performance of Services: The Housekeeper represents that he/she
possesses the qualifications, ability and experience to perform all
services requested by and rendered to Client without the advice, control
or supervision of Agency. The Housekeeper shall be solely responsible
for satisfactory performance of services to be rendered to Client. In the
event Client communicates a complaint regarding the quality of services
rendered or work performed, breakage, theft, or any other problem
occurring while the Housekeeper rendered service, it is the sole
responsibility of the Housekeeper to resolve the problem directly with
Client. If any such complaints or concerns are received by Agency,
Agency agrees to promptly inform the Housekeeper so he or she may
resolve the matter directly with Client. Agency shall not be liable, and
Client agrees to indemnify Agency from and against any claims, losses,
costs, fees, liabilities, damages, or other injuries that arise as a result of
the Housekeeper’s actions or unsatisfactory performance.
8. Independent Domestic Worker: Agency is not the employer of the
domestic worker referred to Client. Client acknowledges that she or he
may have employer responsibilities depending upon the nature of the
professional relationship established with the referred Housekeeper and
thus, may be liable for payment of State and/or Federal employment
taxes incurred during and throughout the course of the engagement. In
addition, Client acknowledges that Agency shall not be liable, and Client
agrees to indemnify Agency from and against any claims, losses, costs,
fees, liabilities, damages, or injuries arising out of Client’s failure to pay
any such taxes.
9. Acceptance of Terms: Client understands and agrees that Client’s
engagement or utilization of the services of a Housekeeper referred by
Agency will constitute Client’s acceptance of the terms and conditions of
this Agreement even if Client does not return this executed Agreement
to Agency.
10. Termination: Client reserves the right to replace or terminate the
Housekeeper for any reason.
11. Attorney’s Fees: Client agrees to pay all reasonable costs,
including, but not limited to, attorney’s fees incurred by the Agency to
enforce any provision in this Agreement.
12. Governing Law/Jurisdiction: This Agreement shall be governed
by and construed in accordance with the laws of The State of California.
Any action or proceeding commenced regarding this Agreement or the
subjects herein shall be brought in Los Angeles County, California.
13. Consent for Use of Electronic Signatures : This Agreement may
be executed by original, facsimile, and electronic signatures, each of
which when affixed shall be deemed to be an original that is enforceable
against the executing party. Client accepts that the completion of the
online booking form shall serve as an electronic signature.
The parties hereby certify, represent and warrant that they have
carefully read this Agreement, that they fully understand its effect,
and that they agree to all its terms, provisions and conditions.